Real support, right when you need it
Talk to someone who can actually help.
Choosing between plans, setting up a new device, or chasing down a stubborn channel — the team is online around the clock, every day of the year.
Ways to reach support
- WhatsAppFastest route to a human. Typical reply in a few minutes.Open WhatsApp
- TelegramPrefer Telegram? Same team, same response time.Open Telegram
- Emailsupport@layerseventvip.comSend an email
- Phone+212 608-524368Call us
Support hours
24 hours a day, 7 days a week — including weekends and public holidays. Email replies land within the hour in most cases.
Before you write
Quick answers on support.
Every day, around the clock. WhatsApp and Telegram get the fastest response, usually within a few minutes; email is answered within the hour in most cases.
Yes. If a technical fault on our side prevents you from watching and we cannot resolve it, you are covered by our 7-day technical-issue guarantee. The full terms are on our refund policy page.
Message support with your current details and the number of connections you want. We adjust the line, invoice only the difference, and the change takes effect immediately.